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‘61% of Brits to switch suppliers after high bills’
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It has written a letter and made a series of recommendations to help reinforce trust and confidence in the market
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Domestic customers are currently entitled to £20 if they are without water for a day and an extra £10 for each 24 hours on top
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Regulator Ofwat said companies must outline how they will do this in their business plans by 3rd September 2018
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It is consulting on a new set of proposals until 21st August
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It is part of regulator Ofwat’s proposals to rebuild public trust
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Each customer will receive a total rebate of around £15 over the next two years
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Water regulator Ofwat said a lack of proper emergency responses caused ‘significant hardship’
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Environment Secretary Michael Gove welcomed the proposals and agreed stepping up demands from water companies on transparency around dividends and profits
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The survey found a majority of businesses are now aware of the market
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It is the fourth company in England to be granted a licence to supply its own water and wastewater services since the business retail market opened last year
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The regulator will examine if water companies planned ahead sufficiently in the run up to the recent severe weather conditions
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The regulator believes the process could be “better tailored” to reflect the differences in the information it does and does not need for self-supply licences
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