The journey to ‘the better normal’

David Newell, Gemserv’s Head of Health, reflects on the initial relief effort to deal with the impact of coronavirus and looks ahead to the recovery phase and eventually rebuilding for ‘the better normal’

WHAT a difference a few weeks makes – since I last sat down to write a post for this blog, so much has changed in our lives: whether it’s getting to grips with homeschooling or looking forward to going outside for simple exercise.

While much has changed, much has also stayed the same. During the initial weeks of the lockdown, my team and I have been totally committed to supporting our healthcare customers through the first phase of the pandemic – and that has meant getting the basics right.

Having the right procedures in place. Making sure systems don’t fail under the strain of extra workload. Looking out for each other and offering a kind word when we can.

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