Friday 19 November 2021

Apple launches self-repair scheme for products

Apple has announced a self-service repair scheme, which will provide customers that are comfortable repairing their own devices with the tools to do so.

Prior to this, any Apple product owner has had to transport their device directly to an Apple store or approved third-party repair shop to get their device fixed.

The parts and tools will first be made available for the iPhone 12 and 13 models, with Mac computers to follow shortly after.

The tech giant is hoping the scheme will allow customers to enjoy their products for a longer period – less replacement or travel to stores will also boost the circular economy, with more parts accessible on the market to fix and maintain older devices.

The self-service programme will begin in the US from early 2022 and follow in other countries throughout the rest of the year.

Jeff Williams, Chief Operating Officer, said: “Creating greater access to Apple genuine parts gives our customers even more choice if a repair is needed.

“In the past three years, Apple has nearly doubled the number of service locations with access to Apple genuine parts, tools and training – and now we’re providing an option for those who wish to complete their own repairs.”