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‘61% of Brits to switch suppliers after high bills’
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Energy deal switching service uSwitch says the bill increases will come into effect as 61 fixed deals across 13 suppliers come to an end
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The energy supplier was banned from taking on new customers and increasing vulnerable customers’ direct debits in February
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The highest number of switches were recorded last month
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Ofgem hopes the move will reduce the number of problems and boost consumer confidence in switching
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Auto-switching service Migrate says this costs people who rent an average of £315 more than they need to be paying each year
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That’s an increase of 29% compared to the same month in 2018
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Issues related to changing supplier have overtaken customer service as the second largest source of unresolved energy complaints
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Ofwat is stepping in to ensure customers have a new water retailer as soon as possible
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That’s slightly down compared to the same period in 2018
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The National Audit Office says regulators, including those covering energy and water, have not been specific enough in defining the overall outcomes they want to achieve for consumers
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The ban will remain in place for three months, which could be extended if the company fails to make improvements
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More than 100,000 households and businesses moved to small and medium sized suppliers
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