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‘61% of Brits to switch suppliers after high bills’
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The energy supplier failed to make some of the FiT payments that were due as part of the payment plans previously set out with the regulator
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The energy supplier was banned from taking on new customers and increasing vulnerable customers’ direct debits in February
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The supplier was previously banned from taking on new customers due to its poor switching process and customer service
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The regulator, however, ‘remains disappointed’ with the Big Six supplier’s conduct throughout this matter
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