Six in 10 consumers still baffled by energy bills

A majority of consumers still don’t understand their energy bills. That’s according to a new survey which revealed six in 10 consumers are still confused about the information provided on their gas and electricity use. Almost half (48%) of those surveyed said they have seen no difference to energy bills and more than half are […]

Energy firms must flag cheaper brand deals from October

Energy suppliers will have to admit to their customers they would be better off switching to their partner brands from October. Called ‘white label’ providers, they do not hold a supply licence but instead work in partnership with a licensed supplier to offer gas and electricity using their own brands. Under Ofgem’s current regulations, energy […]

Quicker switching with simple energy pricing – Which?

Simplifying energy prices could lead to more consumers switching suppliers. That’s according to new research, which found 91% of people spotted the cheapest deal when shown simple prices compared to 43% who picked the correct choice under the current system. The average time people took to choose a tariff under simple pricing was 36 seconds […]

Customers urged to review their energy deals

Energy customers are being urged to review their gas and electricity tariffs “to make the savings they deserve”. The call from energy comparison specialists Love Energy Savings follows the Competition and Markets Authority’s (CMA) investigation which revealed the UK’s Big Six suppliers could be overcharging customers by up to £234 a year. A staggering 95% […]

Shop around for energy, SMEs told

Small and medium sized businesses (SMEs) could be missing out on potential energy savings as they aren’t shopping around. That’s according to a new report, which found 81% don’t check with other energy suppliers on whether there are better deals on offer. More than one in 10 SMEs have “never switched” suppliers and nearly a […]

Simple? Energy suppliers ‘failing to explain tariffs’

Energy suppliers are failing to provide customers with the information they need to accurately compare tariffs, Which? claims. It called 13 suppliers six times each, as part of a mystery shopping exercise, asking them to explain the Tariff Comparison Rate (TCR) – part of Ofgem’s reforms for a simpler market. The TCR tells customers how […]

Watchdog’s new campaign calls for ‘fair’ energy prices

A consumer watchdog has launched a new campaign calling for “fair” energy prices after its poll found a “shocking” lack of trust in suppliers’ charging practices. It reveals just one in five people trust suppliers to charge a fair price for their energy and more than half (54%) find it difficult to compare energy deals. […]

Energy suppliers must tell customers if partner brands offer cheaper tariffs

Energy suppliers will have to admit to their customers that they would be better off switching to their partner brands under proposals published by Ofgem. That means British Gas and SSE could be forced to advise their customers they could get cheaper deals with Sainsbury’s Energy and M&S Energy. Both the small suppliers are so-called […]

Suppliers don’t care about us say small firms in poll

Four fifths (81%) of small firms think energy suppliers don’t care about their needs, according to a new poll by the Federation of Small Businesses (FSB). The results suggest businesses are sceptical of energy providers’ fairness in energy contracts. The survey of more than 1,400 FSB members comes after Big Six suppliers pledged to essentially […]

‘Majority of consumers’ still baffled by energy tariffs

A majority of consumers in the UK still find energy tariffs confusing, with two-thirds of them failing to identify the cheapest deal. That’s despite Ofgem’s new rules for simplified tariffs to make it easier for consumers, a new survey claims, following its latest energy tariff test which challenged people to spot the cheapest deal offered […]