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‘61% of Brits to switch suppliers after high bills’
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Dissatisfaction with services and products has reached record levels
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UKPN came fourth among 50 UK organisations voted for customer services
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The water company is currently consulting with its employees
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The figure is said to be significantly higher than those who have switched home insurance, broadband, telephone providers and banks
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The energy supplier was banned from taking on new customers and increasing vulnerable customers’ direct debits in February
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The Big Six supplier said the ‘voluntary enhanced redundancy opportunities’ cover both its customer service and smart meter installation teams
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The news comes after a wave of supplier failures over the last 18 months, many of whom had very poor customer service
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The Heat Trust is an independent organisation seeking to drive up standards of performance of heat networks and improve the customer experience
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United Utilities has launched its second Innovation Lab to test, develop and demonstrate new products or services
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The firm ranked first for customer service in the UK when bench-marked against the UK Customer Service Index
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Citizens Advice has scored five suppliers less than two stars out of five in its latest rankings
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The ban will remain in place for three months, which could be extended if the company fails to make improvements
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