‘Customer complaints costing UK businesses £9bn a month’

Dissatisfaction with services and products has reached record levels

Government unveils new rules to tackle short lifespan of electrical appliances

Manufacturers will be required to make spare parts for products available to consumers

Cost of environmental supply chain risk predicted to hit $120bn in five years

Research by CDP suggests consumers may have to suffer the impact of this

Two-thirds of consumers want greater government intervention to meet net zero targets

Research highlights increased motivation to meet carbon emissions goals, but greater demand on the government and businesses to drive the change