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‘61% of Brits to switch suppliers after high bills’

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‘Customer complaints costing UK businesses £9bn a month’

‘Customer complaints costing UK businesses £9bn a month’

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‘Customer complaints costing UK businesses £9bn a month’

Dissatisfaction with services and products has reached record levels

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Government unveils new rules to tackle short lifespan of electrical appliances

Government unveils new rules to tackle short lifespan of electrical appliances

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Government unveils new rules to tackle short lifespan of electrical appliances

Manufacturers will be required to make spare parts for products available to consumers

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Cost of environmental supply chain risk predicted to hit $120bn in five years

Cost of environmental supply chain risk predicted to hit $120bn in five years

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Cost of environmental supply chain risk predicted to hit $120bn in five years

Research by CDP suggests consumers may have to suffer the impact of this

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Two-thirds of consumers want greater government intervention to meet net zero targets

Two-thirds of consumers want greater government intervention to meet net zero targets

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Two-thirds of consumers want greater government intervention to meet net zero targets

Research highlights increased motivation to meet carbon emissions goals, but greater demand on the government and businesses to drive the change

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Two-thirds of Americans ‘have had an eco wake-up call since the start of the Covid-19’

Two-thirds of Americans ‘have had an eco wake-up call since the start of the Covid-19’

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Two-thirds of Americans ‘have had an eco wake-up call since the start of the Covid-19’

A total of 55% of US citizens say they are recycling more frequently, according to a new survey

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‘Two-thirds of consumers support carbon labelling’

‘Two-thirds of consumers support carbon labelling’

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‘Two-thirds of consumers support carbon labelling’

France, Italy and Spain are the countries with the highest levels of support with 80%, 82% and 79% of consumers respectively

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Vast majority of British public place carbon neutrality as a top priority

Vast majority of British public place carbon neutrality as a top priority

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Vast majority of British public place carbon neutrality as a top priority

New research shows only 3% of the public now believe the journey towards carbon neutrality is not worth pursuing

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More than 300 retailers opt out of Black Friday sales to protect planet

More than 300 retailers opt out of Black Friday sales to protect planet

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More than 300 retailers opt out of Black Friday sales to protect planet

The group suggests overconsumption and overproduction significantly contribute to climate change and pollution

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More than 2.5m households ‘being unfairly charged for utilities’

More than 2.5m households ‘being unfairly charged for utilities’

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More than 2.5m households ‘being unfairly charged for utilities’

A new report from Echo Managed Services found more than 9% of customers have received inaccurate energy bills in the last year

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Ofgem sets out medium-term objectives amid changing energy sector

Ofgem sets out medium-term objectives amid changing energy sector

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Ofgem sets out medium-term objectives amid changing energy sector

The regulator notes its main priority is to continue to ‘protect the interests of existing and future consumers’

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Put customers in driving seat of EV charging scheme designs, says Citizens Advice

Put customers in driving seat of EV charging scheme designs, says Citizens Advice

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Put customers in driving seat of EV charging scheme designs, says Citizens Advice

The consumer body says companies should guarantee minimum levels of savings or income

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Are energy suppliers leaving consumers in the dark?

Are energy suppliers leaving consumers in the dark?

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Are energy suppliers leaving consumers in the dark?

A new survey of UK billpayers, conducted by customer service business Quadient, suggests the majority of customers seem to think so

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