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‘61% of Brits to switch suppliers after high bills’
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Its report suggests ‘misjudgements’ by Ofgem and Ofwat on key decisions meant customers have been paying ‘far too much’ for the pipes that connect energy and water to their homes
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It also failed to pay compensation over a six-year period to a possible 12,000 affected residents left without gas for more than 24 hours
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A new report by Citizens Advice suggests many customers miss out on payment because they forget to apply or are unaware
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Ofgem hopes the move will reduce the number of problems and boost consumer confidence in switching
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The regulator aims to make the compensation arrangements ‘fairer, faster and more hassle free’
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The Big Six supplier rolled customers onto its more expensive standard variable tariff due to a system error
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Domestic customers are currently entitled to £20 if they are without water for a day and an extra £10 for each 24 hours on top
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The scheme is expected to promote the shift of freight traffic from road to rail and help reduce emissions
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The government intends to set up a non-profit foundation to manage real estate activities affected by the tremor
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It also paid £475,000 to other customers who ended up paying more following the switch as a ‘goodwill gesture’
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They are required to pay at least £30 in compensation for each switching issue
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