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Smaller energy firms ‘offering worst customer service’

Smaller energy firms ‘offering worst customer service’

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Smaller energy firms ‘offering worst customer service’

Citizens Advice has ranked TOTO Energy and Solarplicity at the bottom of its leaderboard

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‘Time of Use’ tariff customers ‘not actually saving money’

‘Time of Use’ tariff customers ‘not actually saving money’

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‘Time of Use’ tariff customers ‘not actually saving money’

Citizens Advice warns lessons learned must be taken into account before such tariffs become more widespread

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Smart meter deadline should be extended to 2023, says Citizens Advice

Smart meter deadline should be extended to 2023, says Citizens Advice

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Smart meter deadline should be extended to 2023, says Citizens Advice

Customers contacted its helpline with more than 3,000 technology issues last year

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Iresa branded ‘worst energy company for customer service’

Iresa branded ‘worst energy company for customer service’

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Iresa branded ‘worst energy company for customer service’

Citizens Advice said it received more than 9,000 complaints per 100,000 customers

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Citizens Advice tell networks ‘give our money back’

Citizens Advice tell networks ‘give our money back’

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Citizens Advice tell networks ‘give our money back’

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Extra Energy tops complaints list for second time

Extra Energy tops complaints list for second time

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Extra Energy tops complaints list for second time

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New tool ranks energy suppliers’ customer service

New tool ranks energy suppliers’ customer service

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New tool ranks energy suppliers’ customer service

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New energy supplier complaint tool launches

New energy supplier complaint tool launches

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New energy supplier complaint tool launches

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Energy complaints handling: Best and worst firms

Energy complaints handling: Best and worst firms

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Energy complaints handling: Best and worst firms

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Best and worst energy suppliers’ complaints gap widest on record

Best and worst energy suppliers’ complaints gap widest on record

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Best and worst energy suppliers’ complaints gap widest on record

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Best and worst energy suppliers for complaints handling

Best and worst energy suppliers for complaints handling

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Best and worst energy suppliers for complaints handling

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Two million households hit with shock energy bills

Two million households hit with shock energy bills

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Two million households hit with shock energy bills

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