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‘Number seeking help with energy bills jumps by 112%’

‘Number seeking help with energy bills jumps by 112%’

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‘Number seeking help with energy bills jumps by 112%’

More than 32,400 people required help with energy debts during the first four months of 2023

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‘Policy must change or 29m homes will not decarbonise’

‘Policy must change or 29m homes will not decarbonise’

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‘Policy must change or 29m homes will not decarbonise’

A coalition of groups have written an open letter to the Prime Minister, calling for government to make it easier for consumers to decarbonise their homes

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Expert team appointed to advise Citizens Assembly UK on climate change

Expert team appointed to advise Citizens Assembly UK on climate change

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Expert team appointed to advise Citizens Assembly UK on climate change

They will advise the 110 people who will meet for the first time at the end of January to consider how the UK’s 2050 net zero goal can be reached

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‘Radical reform of energy market needed to protect customers’

‘Radical reform of energy market needed to protect customers’

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‘Radical reform of energy market needed to protect customers’

That’s according to Citizens Advice, which says the government and Ofgem must work together to ensure all energy customers can benefit from new technologies and business models entering the market

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Too many energy firms ‘still struggling to offer good customer service’

Too many energy firms ‘still struggling to offer good customer service’

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Too many energy firms ‘still struggling to offer good customer service’

That’s according to Citizens Advice, which says licencing regulations for new market entrants are too relaxed

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Collapse of 11 energy suppliers ‘could cost consumers £172m’

Collapse of 11 energy suppliers ‘could cost consumers £172m’

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Collapse of 11 energy suppliers ‘could cost consumers £172m’

Citizens Advice estimates that is the total amount left behind by the failed energy suppliers

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Government targets firms exploiting customer loyalty – will energy suppliers face direct CMA fines?

Government targets firms exploiting customer loyalty – will energy suppliers face direct CMA fines?

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Government targets firms exploiting customer loyalty – will energy suppliers face direct CMA fines?

Under the proposals, the Competition and Markets Authority will receive new powers to decide if consumer law has been broken by companies

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Energy and water customers overcharged by £24bn, says Citizens Advice

Energy and water customers overcharged by £24bn, says Citizens Advice

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Energy and water customers overcharged by £24bn, says Citizens Advice

Its report suggests ‘misjudgements’ by Ofgem and Ofwat on key decisions meant customers have been paying ‘far too much’ for the pipes that connect energy and water to their homes

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Put customers in driving seat of EV charging scheme designs, says Citizens Advice

Put customers in driving seat of EV charging scheme designs, says Citizens Advice

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Put customers in driving seat of EV charging scheme designs, says Citizens Advice

The consumer body says companies should guarantee minimum levels of savings or income

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Ofgem urged to better support vulnerable energy customers in debt

Ofgem urged to better support vulnerable energy customers in debt

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Ofgem urged to better support vulnerable energy customers in debt

Citizens Advice claims energy suppliers’ approach to debt collection is often seen as ‘aggressive’ which can make problems worse for those in debt

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Energy customers miss out on £5.1m compensation from network operators

Energy customers miss out on £5.1m compensation from network operators

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Energy customers miss out on £5.1m compensation from network operators

A new report by Citizens Advice suggests many customers miss out on payment because they forget to apply or are unaware

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Increasing numbers of small suppliers ‘offering poor customer care’

Increasing numbers of small suppliers ‘offering poor customer care’

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Increasing numbers of small suppliers ‘offering poor customer care’

Citizens Advice has scored five suppliers less than two stars out of five in its latest rankings

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