Monday 23 June 2014

“We’re stunned” – two-time TELCA winner on Customer Service gong

Proud bosses at energy consultancy EIC were utterly “stunned” to win a TELCA for the second time.

They were awarded the I&C Best Customer Service Award sponsored by GDF SUEZ UK at the exciting TELCA ceremony on Thursday.

The expert judging panel was looking for clarity around how strategy, processes and people were focused on delivering for their client.

Judges approved of EIC’s "more detailed examples" of going the extra mile for customers and said the firm "brought the topic to life with a detailed but realistic customer charter".

Another nominee in the shortlist UES Energy got a special mention for "benchmarking".

After accepting the stylish cut-glass trophy John Ferris, Head of Risk gave a nod to the competition, enthusing: “There’s a lot of great people working in this industry on behalf of customers. So to win it two years in a row is a really big surprise, we’re really pleased.”

The energy man threw down the gloves to consultants working with I&C firms in 2015: “We’re going to keep raising the bar and making it even harder for our competitors next year.”

Giving a little insight into how they bagged the award, EIC’s Group Energy Services Director Andrew Beasley said: “I think it’ actually just thinking about everything we do as if we’re the customer themselves.

“So everybody in business needs help, especially in the energy industry, at this time and so the thing to do is always think of ourselves as customers then provide what they would want.”