Monday 17 February 2014

Automatic refund for SSE’s direct debit customers

Automatic refund for SSE’s direct debit customers

Direct debit customers with more than £5 credit at the end of their yearly billing cycle will automatically be paid the amount, SSE has announced.

Automatic refunds were previously only made on balances of £100 or more. SSE will also start reviewing all direct debit customers’ accounts twice a year within the next 12 months.

Tony Keeling, Director of Customer Service at SSE said: "SSE has always believed in doing more for our customers; that's why we are delighted to announce a significant change to our direct debit policy that will help reassure customers they are getting a good deal.”

Earlier this month energy supplier First Utility said it would slash charges for customers who don’t pay by direct debit from £8 a month to £2.

Written by

Bruna Pinhoni

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